Console

console.com/

Console is an AI-native IT service management platform that automates tickets, access requests, and onboarding/offboarding workflows using what it calls a 'Context Graph.' The homepage leads with a specific claim — 'Automate 75%+ of service requests' — and backs it with its own dogfooding example: Cursor's IT team reportedly runs support for 750 employees with a staff of 4 using 30+ deployed playbooks. Customer quotes cite concrete before/after numbers rather than vague praise: Scale AI's auto-resolution rate '4x'-ed, and Bloomerang's CSAT moved from 84% to 94%. The product is also pitched beyond IT into HR, Legal, RevOps, Security, and Finance, and the page details eight specific automated workflows (password resets, device recovery, hardware ordering, etc.) rather than describing features abstractly.

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Meta title

Console | AI-Native ITSM

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5

Updated

Sep 22, 2026